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Terms and Conditions


The Video Conferencing Shop / is an online trading division of VideoCentric Ltd. (hereafter The Company), established as a Business to Business (B2B) only supplier and is NOT oriented to the consumer market. All transactions made on our website and over the telephone are classed as commercial business contracts and the items we sell are classified as Business Equipment.

You agree that you are purchasing for, or on behalf of a business and therefore you will NOT be covered by the Consumer Contracts Regulations (CCRs) previously known as Distance Selling Regulations (DSR’s) as all transactions made with us are subject to the following terms and conditions accepted by the purchaser for, or on behalf of, a business, whether that be, but not limited to, a sole trader, self-employed, plc, limited company, LLP, partnership, hospital, educational establishment, public sector organisation, military unit or any other trading entity which is not considered private, personal, consumer or domestic.

The Terms and Conditions which follow are the Company’s standard online trading terms, none of which affect your statutory rights.


Sales, orders, products - all relate to the sale of goods and/or services under this contract.

Seller, we, us, our, ourself, ourselves – all relate to us, The Video Conferencing Shop supplier.

Purchaser, buyer, you, your, yourself, yourselves – all relate to you, the Business Customer. 

This Legal Notice applies to all purchases made by the you (the buyer) whether for your Company directly, or on behalf of a third party company
(a) through the website under the domain name (the site) and
(b) through our telephone order line (the Telephone Order Line, 01252 744 744)

By offering to purchase products you are entering into an agreement on the terms and conditions set out below which are only available in English and care must be taken if using translation tools that the meaning and context of the terms and conditions are not altered. Any dispute will always refer back to the English source.


The purchaser should check specifications and suitability before ordering. The seller does not warrant the suitability of goods for specific applications and goods are NOT sold on a trial basis. All sales are final.

You are responsible for ensuring the accuracy and completeness of your order noting that certain products may have mandatory and/or optional components, licences, maintenance contracts or accessories associated with them and others may need to register with, or operate via or be associated with some other piece of hardware or software in order to function in full or in part as described by ourselves or by the manufacturer.

Understand that other than being viewable on our web site, these terms will not be filed electronically against your order and will not be made available to you upon request, yet they might be updated from time to time and so you should save or print a copy for your records if so desired. 
All order acknowledgements, receipts, invoices, tracking, delivery and disputes will handled through and/or by email rather than by post, telephone or messaging systems although a written address is given at the end of these Terms and Conditions for complaints and suggestions to the general improvement of the terms themselves.

Once you have chosen your payment method, completed the details and clicked to submit your order, The Video Conferencing Shop will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. If The Video Conferencing Shop accepts your offer it shall confirm each order online via the internet and by email. The Video Conferencing Shop's confirmation of the order in writing (in the form of an email) shall be The Video Conferencing Shop's acceptance of the contract between The Video Conferencing Shop and you.

When you place an order through the telephone order line, 01252 744 744, we will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You will be given the opportunity to review your order(s), correct any errors and confirm your order. You are responsible for ensuring the accuracy of your order and so if in any doubt ask for the order to be read back to you. Once you have chosen your payment method and completed those details and confirmed your order, we will treat the order as accepted. We will require your email address and will send a written order confirmation.


  1. 1.     The purchaser should check specifications, suitability and completeness before ordering. The seller does not warrant the suitability of goods for specific applications and does not warrant that the product will work standalone without additional accessories, registration servers or professional installation. No goods are sold on a trial basis and all sales are final.
  2. 2.     Outright pre-payment purchases can be made through Credit Card, Debit Card or Direct Bank Transfer.
  3. 3.     Service subscription payments, phased throughout the term of the contract, can be made through Direct Debit Mandate or Bank Standing Order although some subscriptions may start with a set-up fee or deposit which shall be paid in advance via Credit Card, Debit Card or Direct Bank Transfer.
  4. 4.     Goods and title to the goods remain the property of the Company until paid for in full. If payment fails for any reason after goods are shipped, interest charges of 2% above Barclays Bank Rate shall apply and shall accumulate with every 24 hour delay.
  5. 5.     The customer specifically acknowledges and agrees that the Company has retention of title over all items until the final balance of any credit agreement agreed with the Company has been paid in full, on an all monies basis.
  6. 6.     Items sold are subject to availability at the time of an ordering being placed. On rare occasions stock may be unavailable if an item has just gone "out of stock" and in such cases there may be a delay in delivery whilst restocking occurs. If delay is expected to be more than 4 weeks after original expected delivery date, or a product has been made end-of-life and therefore will not be restocked, an alternative may be offered or a refund given. In cases where we are acting as a wholesaler, distributor or manufacturers agent for certain items, stock is subject to availability by the corresponding supplier and will be subject to confirmation after any order is placed. If you wish to confirm stock availability before placing your order, please email or phone 01252 744 744.
  7. 7.     Orders cannot normally be cancelled once accepted. In exceptional circumstances where a Company Director does authorise a cancellation after despatch, then you incur a 25% handling fee to cover the cost of transport, administration, testing and repackaging costs.
  8. 8.     Many products may refer to generic size names. Please check actual dimensions of the product as shown on the product data sheet (accessible via our website) at the time of order. It is the customer’s sole responsibility to check the dimensions of the product(s) to ensure suitability and for ensuring they have the adequate space in their premises and have suitable access means (eg size of escalator car or stairwell or entrance door/hallway) to take the products in, at the time of placing the order. We, and our manufacturers reserve the right to change specifications without prior notice.
  9. 9.     Prices include delivery to "kerbside" / "doorstep" only, unless previously confirmed in writing.
  10. 10.   All prices quoted on the website or in any communication, are exclusive of VAT, which will be added at the current prevailing rate at the time of invoice.
  11. 11.   Delivery is to GB mainland only. We will endeavour to meet delivery deadlines but cannot be held liable in any way for failure to do so.
  12. 12.   On larger items sent with pallet deliveries, the delivery is made to "kerbside" only and you will need to have relevant resources to take the item into your premises. The delivery drivers are under no obligation to help you inside with any large item.
  13. 13.   All sales made are on a business to business basis only and consumer distance selling regulations do not apply to any transactions made on this site or as a result of sales made directly with us whether by telephone, letter or email.
  14. 14.   All sales are final. Goods are not sold on a trial basis, nor are items permitted to be returned if they are unwanted unless with the express permission in writing of a company Director.
  15. 15.   We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.
  16. 16.   The company reserves the right to change the price and specification of any product without prior notice. If an order has been placed for an item, that price will honoured unless the item is out of stock and new stock that is due to arrive is at a higher price.
  17. 17.   Models shown and image used are for illustrative purposes only. Where an item is out of stock, the company reserve the right to replace the item with an equal quality product of similar or greater value.
  18. 18.   A bank charge of £25 will be charged for any and each transaction rejected by the bank.
  19. 19.   If items are ordered specifically for the customer and deliveries are postponed or delayed by the customer, any relevant storage charges will be due to be paid by the customer.
  20. 20.   Items are not supplied with any warranty unless specifically stated on the individual item page. Where warranty is stated, then it is a "parts only warranty" and no labour / engineer costs are covered unless stated otherwise. Under "parts only warranty", the purchaser is responsible for all labour / engineer costs incurred during the warranty period. All warranties apply to items purchased within the UK. Any items exported or delivered outside the UK are not supplied with any warranty.
  21. 21.   If an item fails under warranty we will do our best to send the replacement part (if covered) within 4 weeks of being notified of the problem, but we bear no responsibility and accept no liability for any loss of earnings or consequential loss suffered as a result of any piece of equipment not working during this time. Items / products / accessories supplied "Free of Charge" with any product purchased are specifically excluded from any warranty terms and conditions.

Prices displayed on product pages of the website and in any pre-sale communication will generally be exclusive of VAT, which will be added at the current prevailing rate. Pricing displayed at Checkout on the website and in any invoice will include the VAT rate and price inclusive of VAT.

Regardless of whether you are taking the delivery personally, or via a goods-in area or via your own reception or a shared reception, ALL shipments must be thoroughly inspected for any sign of damage BEFORE signing the carrier’s delivery note. If there is any sign of damage to the exterior packaging, please reject the delivery, or call us immediately without accepting the delivery or ask the driver to phone us so we can obtain details and ascertain the course of action to take. If you cannot contact us and feel there is a risk of internal damage, please mark "damaged" on the delivery note and inform our office as soon as possible, but in any case, by no later than 24 hours after taking in the delivery. If the exterior packaging is undamaged but you have not inspected the interior, sign for the delivery as “unchecked”.

  1. Claims for damage cannot be accepted where the recipient has signed for items in good condition.
  2. If goods are signed for as "unchecked", then please ensure you check the goods within 24 hours of receiving them and report any damage to us immediately in writing. All damages must be reported within 24 hours of time on the delivery note, otherwise any claim for damage will be rejected.


  1. If an item is not working on delivery or within 5 days (7 days including weekend) of the customer receiving the goods (otherwise termed dead-on-arrival, DOA), we will exchange the item where stock is to be made available to us within a further 5 days, or refund the price paid, if no further stock is available.
  2. It is the customer’s responsibility to report any such failure promptly and within this timescale. After the DOA deadline has passed, the fault will be dealt with under our normal terms of warranty.
  3. For any item found to be faulty within 7 days of delivery (ie deemed DOA), the return must be pre-authorised by ourselves and an Return Material Authorisation (RMA) number will be issued which must be referred to on all correspondence and displayed on the front of the packaging of the returned goods. Any DOA item MUST be returned in its original packaging otherwise will be considered a standard WARRANTY return. It is the responsibility of the buyer to ensure the item is safely packaged as if the item is returned damaged, no refund or exchange will be given. Please note that this does not relate to any physically damaged items and is solely related to items that have been diagnosed as faulty.



  1. Products are provided without warranty unless otherwise stated on the relevant product information page.
  2. Where warranty is stated, it is provided on a "parts only basis", unless stated otherwise. The company reserve the right to either send a replacement part or have the item returned to our workshop for inspection at our discretion. We do not cover any labour / engineer / call out charges. Any such costs are the buyer’s responsibility unless a maintenance contract is separately purchased which may include an on-site engineer within a specified service level agreement (SLA). If a faulty part is suspected and return-for-repair is considered inappropriate by either party, we reserve the right to ask for a copy of an engineer’s report to substantiate any part requested under warranty. All warranties, unless otherwise stated, are valid only in mainland Great Britain.
  3. If we choose to send a replacement part, the buyer is responsible for notifying us of the part required by engaging the services of a competent and qualified engineer to diagnose the problem. The buyer is responsible for any and all costs incurred in doing so. If we choose to ask for the item to be returned for inspection, the buyer is responsible for organising and paying the cost of all packaging, carriage and insurance required when sending any items to our workshop for inspection or repair under warranty. The buyer is also responsible for the same costs when having the items returned back to their own premises. If a part is to be sent, the buyer is responsible for the postage and packaging costs of the item, to be advised at the time by the Company. For major components, we require return of any faulty part before a replacement can be sent. Alternatively, the buyer can pay for the replacement part in advance and we will credit them for the cost on return of the faulty part.
  4. Any items sold as “to clear”, or at an offer price stating that warranty or maintenance has lapsed or expired, shall be sold with NO WARRANTY although claims for DOA will still be considered within the first 5 days as outlined above, unless the items was sold as “for spares” in which case it shall be assumed that the system is sold as non-operational.
  5. Items sold as "sale offer”, “ex showroom”, “ex display” or “ex-demonstration” will have no warranty associated with it unless specifically stated in the item description or unless an optional warranty or maintenance contract is purchased.
  6. Mainline product items may be supplied with accessories that are specifically excluded from their product warranties including but not limited to: projector lamps (bulbs) which normally have their own short warranties, pens & erasers for interactive whiteboards, cables, batteries, power supply units (PSUs) failing through power surge for example. It is the buyer’s own responsibility to understand any such limitations claimed by a manufacturer ahead of purchasing the product. The Company will not be responsible for ongoing changes to, or publication of, limitations made by or described by The Manufacturer.
  7. Items / products / accessories supplied "Free of Charge" with any product purchased are specifically excluded from any warranty terms and conditions.
  8. All items must be installed in accordance with the manufacturer’s installation guide. We reserve the right to ask technical questions about the competence of the installation prior to replacing or refunding any item subject to a warranty claim.
  9. If an item fails under standard warranty (as opposed to DOA), we will do our best to send the replacement part (if covered) within 4 weeks of being notified of the problem, but we bear no responsibility and accept no liability for any loss of earnings or consequential loss, of any kind, suffered as a result of any piece of equipment failing during the warranty period.
  10. Any item that is replaced under warranty or part that is provided under warranty will only be covered under the original terms of warranty. ie for remainder of the duration of warranty applicable from the original purchase date.
  11. Under certain circumstances we may choose to exchange an item that is within its warranty period at our discretion and that item may be refurbished or reconditioned. The replacement items may be refurbished or ex-demonstration units that are in full working order. The buyer is responsible for any and all postage costs incurred in returning the faulty item to ourselves and any postage costs for sending the replacement unit to the buyer.
  12. Where an item is covered under a manufacturer's warranty, then the manufacturers terms of warranty will apply to, and govern any, warranty conditions specifically relating to that item.
  13. Where items are covered under a Return to Base (RTB) warranty, that “base” will be nominated by The VideoConferencing Shop to be any mainland GB location where the repair or investigation is to be carried out. It may be The Video Conferencing Shop’s address, the manufacturers address, a service centre or a nominated 3rd party or agent.
  14. Terms of warranty only apply to the original buyer (purchaser) of the goods and no warranty is transferable to another party. Should the buyer then re-sell the goods, any warranty currently in force at that time would be null and void.
  15. The Company is not liable for trading loss, water damage, any staff-related costs (eg.overtime paid by the end user) or any costs related to hire or purchase of alternative equipment. 
  16. Waste Electrical and Electronic Equipment Directive (WEEE): The buyer shall comply with the supplier instructions in relation to the Waste Electrical and Electronic Equipment Directive (2002/96/EC) as amended from time to time and such regulations as shall come into force to enact the provisions of the directive in the United Kingdom as amended from time to time. For the avoidance of doubt the buyer shall only dispose of the goods as directed by environmental regulations in force in the territory of use. We reserve the right to charge a buyer a fee for removal and disposal of any goods that the new goods are replacing if the buyer declares he/she has no legal or reasonable means for self-disposal.
  17. The purchaser should check specifications and suitability before ordering. The seller does not warrant the suitability of goods for specific applications and goods are not sold on a trial basis. All sales are final.
  18. Warranties are only valid within the UK and any items exported out the UK or delivered outside the UK have no warranty.
  19. Charges may be levied against the buyer responsible for placing the warranty claim if any of the following exclusions apply:

a)     The fault is deemed to be caused by poor maintenance.

b)     Damage caused by unauthorised alterations to, misuse of, or abuse of, the equipment.

c)     Damage caused by incorrect delivery packaging

d)     Manufacturer seal has been broken

e)     Bulbs & lamps, glass and seals not covered by manufacturer warranty

f)      An equipment reset has been performed where guidelines have not been strictly adhered to resulting in loss of configuration, system licences or optional feature licences.

g)     Fault is caused by faulty on-site electrics (eg. Ring main, mains plug wiring, junction box fault, incorrect fuse rating)

h)     No protection against mains surge was in place causing power supply failure or related issues

i)      Any fault caused by or related to incorrect installation.

j)      Testing, as advised by our helpdesk, to narrow down the type of fault, had not been performed as requested, resulting in replacement hardware being shipped when testing would have shown it to be a software-only or a system/network configuration issue


All delivery prices shown are mainland Great Britain (GB) excluding Northern Ireland but including Isle of Wight and Anglesey.  Non mainland, N.Ireland, Eire, The Channel Islands, Isle of Man, Scottish Islands will be subject to supplementary charges. Higher charges will also apply for specific delivery requests such as, but not limited to, next day delivery, out of hours / weekend delivery, timed delivery and 2 man deliveries. Standard working days are Monday to Friday and do not include bank holidays. If an order has been placed but not accepted, we reserve the right to advise on the increased delivery charge before shipment is made. If the buyer decides he/she is not prepared to pay the extra cost then the buyer may cancel your order. Some products (eg licences) are software only and may be delivered by “e-delivery” methods (eg email, FTP transfer, Cloud licence enabled) regardless of territory and will usually be zero rated in terms of delivery charges. In such cases, order confirmation and delivery may occur as one transaction or in close succession in which case the product or service ordered cannot be cancelled or refunded. Your delivery charges will be clearly indicated at checkout.

Please note that if the couriers attempt delivery and no one is there to accept it, or the delivery is refused for any reason there may be a re-delivery charge applied which must be paid by the buyer before re-delivery can take place.  The exact charge will be notified to the buyer in the event of this occurring.

It is the buyer’s responsibility to ensure they have adequate access and space to take the unit into their premises. If an item must be refused delivery simply because it will not fit through any doorway or access area without structural modification to the building, there will be a 25% restocking charge against the full order value which is payable by the buyer.

All large items (over 25kg in weight) / pallet deliveries are delivered to "kerbside" only. This means that the delivery driver will bring the item to the nearest point outside the buyer's premises / delivery address but the delivery driver is not obliged to bring the goods into the buyer’s premises or help get the goods into the premises. The buyer needs to ensure they have adequate resources at the time of delivery to get / take the delivery into their premises.

Please contact us directly before placing any order if you wish to clarify anything regarding the delivery service or to ascertain which service will be used for the item you are ordering.

Our standard deliveries will be made anytime between 8am and 6pm Monday to Friday and do not include bank holidays. You need to ensure you are at the delivery address or have someone at the delivery address to accept delivery between these hours.

Only goods which have been issued a Return Material Authorisation (RMA) number may be returned to us. Normally this will only be for DOA or Warranty reasons. In exceptional circumstances where other RMAs are agreed by a Director of The Video Conferencing Shop, and the goods are undamaged, unused and still in their original packing, a handling charge of 25% of the invoice value will be levied. The buyer is responsible for all costs incurred when shipping any item back to us. We strongly recommend the use of a bona fide carrier and for the buyer to insure the consignment as we are not responsible if the item is damaged during the return process. No refunds are given for original postage charges unless the wrong item has been sent in error.

Once an order has been despatched from our warehouse, the returns policy will apply.

All goods sold by ourselves are intended for, and sold on the condition that they are for not for re-sale and are being used in a commercial, industrial or public sector capacity use only. Private individuals may not make purchases and any items bought from us are deemed to have been purchased for business use. The purchaser should check specifications and suitability before ordering. The seller does not warrant the suitability of goods for specific applications and goods are not sold on a trial basis. All sales are final

Orders are accepted once we have confirmed your order and issued an Order Confirmation Number (OCN). The Order Reference Number shown as part of the website transaction is NOT an order confirmation number but merely a temporary reference number assigned while we check pricing, check stock and determine an Estimated Date of Arrival (ETA) in order for us to properly confirm your order.

In the case that a genuine and glaringly obvious pricing error is shown on the website, or in the event of any malfunction on the website which may result in a price being incorrectly displayed or in the event that a product is shown as being zero price,  the Company retains the right to refuse to sell the goods at the incorrect price and will advise the customer of the correct price before any order confirmation is sent.

We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

Resellers may only purchase a product online for onward sale to an end-customer on the understanding that DOA and warranty rights will be null and void. To preserve DOA and warranty rights on certain products, alternative ordering methods can be deployed (ie not online and may include mandatory professional installation via a manufacturer-approved partner) but such resellers must call 01252 744 744 and discuss in advance of purchase.  

All rights, including trademarks and copyright in this website are owned by or licensed to the Company. Any use of this website or its contents, other than for browsing and/or purchasing products or services for business use is prohibited without the express written permission of the Company. You may not copy from, modify, distribute or re-post anything from this website for any purpose or leave comments that are harmful, unfounded or malicious.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

The Company has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of VAT unless stated otherwise, and where applicable. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

When you visit our website, we give you a limited licence to access and use our information in connection with purchasing products and/or services for your business. You are permitted to download a copy of the information on this website to your computer provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights. Except as permitted under the Copyright, Designs and Patents Act 1988, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide. We do not vet these websites and do not have any control over their contents. The Company do not accept any liability in respect of the use of these websites.

Linking our website is not permitted, unless specific approval is given in writing by a Director of the company.  We reserve the right to serve you with notice if we become aware of such linking.

The Company makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it and to have any anti-virus software, firewall etc. as necessary for the safe use of your own computer. The Company shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. The Company shall not be liable to any person or entity for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then at a later date decide you do not want us to use your details anymore, please email us at Hello@The stating your full details and asking us to remove you from our mailing list. If you then wish to buy further products from us, you will need to re-register on our site. Registration involves you giving us (but not limited to) the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

In the event that you contact us by telephone, please be aware that all calls may be recorded for security, quality and training purposes. All call recordings remain our sole property, and we have no obligation to supply you with a copy of the conversation transcript.

Once you have registered or purchased with us, we will only send you updates relating to the products or services purchased. It is not our policy to mail out unrelated information or offers. We will not disclose your details to any other company unless our manufacturer requires such information for warranty registration. If you at any time wish to opt out of all communications, please email us at inform us of this. We also use your information to manage your purchases such as sending a confirmation email, your card payments for goods you buy from us and also to deliver the goods to you. We need to supply your delivery address details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy by emailing us to request this information at care@The

In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at any time. Please refer to your internet browser. In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.
You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at


When an order is placed over the telephone, we take payment from your card after we have received your order and checked / verified your card via our payment gateway. Once this has been done and the order has been processed, this constitutes our acceptance of your order. When an order is placed on our website, once card payment details are entered by yourself, payment is taken from your card by the appropriate payment gateway you choose at this point, once the details have been checked and verified. Your order is not accepted by us until you receive an email notification advising that your order is being processed or despatched.

Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.

All prices exclude VAT (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.

All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process. After an order has been submitted, if you realise you have made a mistake, please telephone us on 01252 744 744 or email quoting your Order Confirmation Number (OCN).

This website may make links to other websites, particularly to manufacturer and importer sites to regularly access the latest images, datasheets and stock availability. We pull information from these websites but do not have any control over their content or vet their accuracy. Furthermore, the stock you order and receive may be older than a newly published datasheet. The Company can only accept liability for the specification of what it publishes in the main description and sub-description on www.the, not what may be outlined on 3rd party websites. If in doubt, speak to us before ordering.

We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of the Company or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

The Company is focused on product specifications for the UK market. We make no representation that any products or services referred to on this website are fit for use, or approved for use, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. This Agreement is governed by English law and the Parties shall be subject to the exclusive jurisdiction of the English courts. All contracts are concluded in English language.
These terms and conditions do not affect your statutory legal rights.

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible in relation the current terms and conditions applicable to any purchase you are making. Errors & Omissions Excepted (E&OE).

Then let our owners know BEFORE you buy. Similarly, if you have a complaint about the way our products are represented or the way our service is conducted then tell us about it. Should you need to write to an officer of The Company, please address your correspondence to: The Customer Happiness Director, The VideoConferencing Shop, c/o VideoCentric Ltd, Markham Mews, Broad Street, Wokingham, Berks, RG40 1AB. This address will not accept any returned materials.

The VideoConferencing Shop is an online trading name of VideoCentric Limited, Registered in England - No. 4296589 who’s registered office is at Aston House, York Road, Maidenhead, Berkshire, SL6 1SF. This address is not associated with operation of the The Video Conferencing Shop and will not accept any returned materials.